Among other issues, Quest users can get help troubleshooting issues with their Quest account or allocation, logging into Quest, submitting jobs on Quest and local (home directory or allocation directory) software installation.
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Quest User Support Request

Among other issues, Quest users can get help troubleshooting issues with their Quest account or allocation, logging into Quest, submitting jobs on Quest and local (home directory or allocation directory) software installation.

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Ticket Details

Please select the issue you'd like help with:
Please select the issue you'd like help with:

Issue with your Quest account or allocation?

Have you checked if your allocation is expired using `checkproject pXXXX`?
Was job successfully submitted?
Have you checked if your home directory or allocation directory are full via `homedu` and `checkproject`, respectively?
Was job successfully submitted?

Issue with logging into Quest?

Method of connecting?
Please note that your netid/username is case-sensitive when connecting to Quest. For instance, using ABC123 instead of abc123 will not work.
Method of connecting?
Has your netid recently expired and been renewed?
If your netid lapsed into being inactive, but has since been re-activated then the Quest team will need to manually re-activate your account.
Has your netid recently expired and been renewed?

Issue with submitting jobs on Quest or with Slurm

Issue with a local (home directory or allocation directory) software install?

Are you installing software on the Quest Analytics Nodes?
Are you installing software on the Quest Analytics Nodes?