Quest User Support

Title

A short description to explain the nature of a ticket.

Quest User Support Request

Among other issues, Quest users can get help troubleshooting issues with their Quest account or allocation, logging into Quest, submitting jobs on Quest and local (home directory or allocation directory) software installation.

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Requester Details

Requestor

This is an individual that is listed as the person asking for service detailed within the ticket. If used as a filter in a report, the filter allows for a lookup search.

Scott Coughlin Requestor

Acct/Dept

The account/department under which the ticket falls.

IT Research Computing Services Acct/Dept

Which allocation are you using?

Ticket Details

Please select the issue you'd like help with:

Your Quest account or allocation. (triggers additional questions under "Issue with your Quest account or allocation" section to appear)

Logging into Quest. (triggers additional questions under "Issue with logging into Quest" section to appear)

Submitting a job on Quest or with Slurm. (triggers additional questions under "Issue with submitting jobs on Quest or with Slurm" section to appear)

Local (home directory or allocation directory) software install. (triggers additional questions under "Issue with a local (home directory or allocation directory) software install" section to appear)

Any other problems or questions. (nothing is trigger and user just puts a description in the box below and submits)

Please describe your Quest issue. Specific information about your issue is helpful.

The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.

Description

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Quest User Support

Requester Details

Ticket Details

Issue with your Quest account or allocation?

Issue with logging into Quest?

Issue with submitting jobs on Quest or with Slurm

Issue with a local (home directory or allocation directory) software install?